VitalLink_Web_application
This heuristic evaluation audits the PharmEasy user experience using Jakob Nielsen’s 10 usability principles. By identifying friction points in the medicine ordering and lab test flows, this report highlights critical gaps in System Visibility and Error Prevention. Each issue is mapped to a Severity Rating to prioritize fixes that will reduce cognitive load and build a more seamless, "patient-first" digital pharmacy.
Role
UX Audit
Duration
4 Weeks
Project
Website Redesign
Industry
Healthcare
Tools
Figma, Canva, ChatGpt
Problem
Too Many Systems: Administrators had to switch between multiple tools to manage staffing, credentials, compliance, and finances—making daily operations slow and difficult.
Limited Real-Time Visibility: Without a single view of critical data, it was difficult to spot staffing gaps, compliance risks, and financial issues quickly.
Solution
One Centralized Platform: Combined key healthcare operations into one dashboard, making information easier to access and manage.
Faster, More Confident Decisions: Real-time insights and automated tracking helped administrators identify issues faster and manage operations with greater confidence.
